hearsideYour account
Request account deletion
The team accepts deletion requests by email. Use this route to identify your account and request review of eligible data for deletion.
1. Email your request
Email hearsidesupport@gmail.com with the subject “Delete my Hearside account” and your registered phone number or account identifier. You can email from your own email address; a phone number is an account identifier, not an email sender address. Do not send passwords, OTPs, or unnecessary identity documents.
2. Verify account ownership
Hearside Support may use a proportionate method to verify ownership before processing deletion. Signing out or uninstalling the app does not itself submit an account-deletion request; use the published email route.
3. Understand retention exceptions
Eligible information is assessed for deletion or anonymisation. Legal, security, complaint, transaction, expert-tax, or evidence records may require retention for applicable periods or a lawful hold. Contact Hearside Support for the status of your request; deletion is not necessarily immediate in every backup.