Privacy Policy

1. Who handles your information

BISSIBALE TECHNOLOGIES (OPC) PRIVATE LIMITED is the operator responsible for Hearside. The company address and corporate identification number appear in the website footer. Contact hearsidesupport@gmail.com for privacy questions, rights requests, corrections, deletion requests, or concerns about information handling.

A user is a participant who connects with an expert. An expert is an approved participant who offers topic-based conversations and may earn remuneration. Privacy protections and responsibilities apply to both roles. Hearside is intended for people aged 18 or older who are legally eligible to use the service.

2. Information collected and its purposes

The information processed depends on your role, the features you use, and the permissions you grant. The following categories are relevant to the current product and its integrations:

• Account and profile information: phone number, account identifier, name or display name, avatar, gender and language preferences, profile settings, and eligibility details supplied during expert onboarding. These support sign-in, profiles, matching, and eligibility review.
• Conversation information: chat messages; audio/video transmitted during calls; selected call recordings; participant identifiers, session times, duration, call status, and chat-delivery records. These support conversations, charging, troubleshooting, and safety investigations.
• Payment and expert information: recharge and transaction identifiers, amounts, status, coin balance, expert earnings, payout details, PAN number and document images, expert verification photos, and verification results. These support payments, expert approval, tax compliance, fraud review, and payouts.
• Technical information: IP address, approximate IP-derived city/region, device and app details, diagnostic and crash information, notification tokens, and activity events. These support security, reliability, notifications, and product measurement.
• Support and safety information: reports, blocks, correspondence, appeal details, account history, and evidence lawfully supplied or preserved. These support complaint handling, enforcement, legal compliance, and protection of participants.

3. Audio, video, and selected call recordings

Selected audio/video calls are recorded automatically for safety and complaint review. A separate participant consent step is not currently taken. Access to recordings is limited to Hearside Support; the normal retention period is 30 days.

This policy discloses the recording practice. It does not waive applicable privacy rights or replace a consent or notice requirement that applies under law or platform rules.

An unrecorded completed call cannot be recovered after a report. Reports about such calls are assessed using available metadata, participant statements, and other lawfully available context.

Selected recordings are normally retained for 30 days. Relevant records may require restricted preservation for applicable statutory periods, a valid legal demand, or another lawful hold. Such preservation is limited to the relevant purpose and period.

Participants must not covertly record, screenshot, download, distribute, or exploit someone else’s conversation. Device protections cannot guarantee that another person will never capture or share a conversation. Report suspected misuse promptly.

4. Chat, profiles, and participant visibility

Your conversation partner receives the content you share, including your voice, video, and messages as applicable. Profile information and activity indicators may be visible to other participants according to the feature. Do not share information you do not want your partner to know.

Chat messages are stored to make conversations available. Chat content can be processed by the backend; Hearside does not provide a blanket guarantee of end-to-end encryption for all information. Authorised access for service delivery, complaints, safety, and legal requests is subject to the relevant purpose and applicable law.

Ordinary chat history is kept while an account is active, with eligible content deleted on account deletion and separate treatment for required legal records, reported evidence, and lawful holds. Account deletion does not necessarily remove copies another participant independently retained.

5. Expert verification, identity documents, and payments

Experts may supply age, profile details, verification photos, PAN and document images, and payment or payout information. These are used for the relevant approval, verification, tax, settlement, or fraud-prevention purpose. A face-photo classification result does not establish age eligibility, verified identity, professional qualifications, or a background check.

Payment providers process payment details under their own notices. Hearside receives information needed to reconcile purchases and payouts; not every payment option uses the same provider. Do not send card security codes, passwords, or one-time passwords to the support team.

Expert information and documents are processed for the relevant onboarding, verification, payment, tax, fraud-review, and legal purposes. See the provider and analytics sections for third-party processing associated with the service.

6. Analytics, marketing, and permissions

Hearside integrates Microsoft Clarity session replay, Meta/Facebook and AppsFlyer attribution, and analytics identifiers. These integrations may use phone numbers and account identifiers. On Android, the app detects selected installed competitor apps and stores their labels. This processing is not represented as entirely anonymous.

Analytics support reliability, diagnostics, product measurement, and attribution. Session replay may capture app interactions and displayed information depending on the SDK configuration; this policy does not promise that every private surface is excluded. Contact Hearside Support about tracking, marketing, or use of your information.

You may manage microphone, camera, and notification permissions in device settings. Disabling a permission may prevent the corresponding feature from working. OS permission to use a microphone or camera is not itself consent to storing a call recording or to optional marketing tracking.

The website may load resources such as fonts from external providers, which can receive technical request information. Website technologies and mobile-app SDKs have different data flows; a browser cookie setting does not necessarily control app tracking.

7. Providers, sharing, and overseas processing

Hearside uses integrations including Supabase for accounts, database and storage; Stream for calls; Firebase for notifications, diagnostics and configuration; Microsoft Clarity, Meta/Facebook and AppsFlyer for measurement or attribution; Razorpay or Cashfree for payments; PicPurify for expert-photo processing; and ip-api.com for approximate location. Use depends on the feature and active configuration; each provider receives information relevant to its integration.

Information may be processed by providers and authorised team members for their relevant service, security, support, or legal purpose. Providers may process information outside India. This policy does not promise exclusive Indian hosting; applicable transfer and privacy requirements remain relevant.

We may disclose relevant information in response to valid legal process, mandatory reporting obligations, or a lawful safety emergency. Requests should be assessed for authority and scope. A business transfer may also require a lawful transfer of relevant records with appropriate notice and protections; it is not permission to ignore privacy obligations.

8. Retention and account deletion

Request account deletion by emailing hearsidesupport@gmail.com. Identify your account using your registered phone number or account identifier. Hearside Support may verify account ownership using a proportionate method; do not send passwords or OTPs. Signing out or uninstalling the app does not itself submit a deletion request.

Eligible information should be deleted or anonymised after verified account deletion. Some registration, security, complaint, transaction, expert-tax, and evidence records may require retention for applicable statutory periods or a justified lawful hold. Deletion must not destroy information subject to a preservation obligation. Retention exceptions are purpose-specific, not permission to retain all conversation content indefinitely.

Deletion may involve manual processing and does not necessarily remove information immediately from every backup. Mandatory records and information subject to a lawful hold remain subject to their applicable retention basis. Contact Hearside Support for the status of your request.

9. Your choices, requests, and complaints

Contact hearsidesupport@gmail.com to request access to or correction of your information, account deletion, withdrawal of an optional permission or consent, or review of a privacy concern. Rights depend on the applicable law and when the relevant provisions are in force. We may need proportionate verification and may explain a lawful restriction on a request.

You may contact Hearside Support about marketing preferences or withdrawal of consent where applicable. Disabling a device permission needed for a feature may prevent that feature from working. Browser settings do not necessarily control mobile-app SDK processing.

India-first availability does not remove mandatory protections applicable to participants elsewhere. Privacy rights and obligations depend on the applicable law, its commencement, and the relevant processing.

Hearside Support is the published contact for privacy requests, grievances, and child-safety concerns. Email hearsidesupport@gmail.com with sufficient account or conversation context to assess the request.

10. Security, minors, and policy changes

Access controls, secure transmission, restricted document storage, and other proportionate measures should protect information. No service can guarantee absolute security, complete anonymity, or prevention of all recording or abuse. Report suspected unauthorised access promptly.

People under 18 must not use Hearside as users or experts. A suspected-minor report requires review, appropriate access restriction, lawful handling of the child’s information, and escalation when child harm or exploitation is suspected. An age requirement does not remove child-protection obligations.

Material changes will be communicated through the service or website as appropriate, with fresh consent or agreement where required. The last-updated date identifies the published policy version.