1. Service, operator, and agreement
Hearside connects users and approved experts for topic-based conversations. Available features and prices may vary by platform, configuration, and eligibility. It does not guarantee a particular partner, response, relationship, conversation outcome, continuous availability, or professional support.
These Terms apply when presented and accepted through the applicable service agreement process. Experts must also comply with their accepted expert conditions and commercial arrangements. Merely viewing this page, contacting support, or sending a safety complaint does not itself establish acceptance or separate recording consent.
The Privacy Policy explains information handling; Community Guidelines and Child Safety Standards explain conduct and protection requirements; the Refund Policy explains billing support. Mandatory law prevails over conflicting provisions, and a specific accepted expert commercial arrangement may supplement these Terms without removing mandatory protections.
2. Eligibility and account responsibility
Users and experts must be at least 18 and legally capable of entering the applicable agreement in their location. Do not misstate age, impersonate another person, share accounts or verification codes, or use a replacement account to evade a restriction. An 18+ requirement does not mean Hearside has already verified every participant’s age.
Provide accurate information needed for your role and keep account access secure. Report suspected unauthorised access promptly. Responsibility for account activity remains subject to applicable law and investigation; you are not automatically liable for conduct outside your control solely because it occurred through your account.
India-first access with overseas users is subject to lawful territorial restrictions, supported payment and sign-in options, and mandatory local requirements. Availability does not promise that every feature or expert payout method is supported in every country.
3. Conduct and conversation boundaries
Follow the Community Guidelines and Child Safety Standards across audio, video, chat, profiles, and connected conduct. Intimate services and explicit intimate content are prohibited even if participants consent. No harassment, coercion, impersonation, exploitation, fraud, doxxing, abuse of minors, rights infringement, or unlawful activity is permitted.
Either participant may decline or end an interaction. Payment does not purchase affection, guaranteed answers, unrestricted access to another person, or permission to record or publish them. Do not solicit external payment or contact details to bypass platform rules, fabricate engagement, or manipulate charging.
Hearside is not a therapy, medical, legal, financial-advice, or emergency service. Do not rely on ordinary expert conversation as a diagnosis, regulated professional service, or emergency response. This limitation does not remove the operator’s statutory duties.
4. Prices, coins, and paid interactions
The applicable price, charging unit, purchase amount, and material conditions should be shown before a paid action. Coins are service credits for eligible interactions, distinct from expert remuneration. They are not represented here as a deposit, investment, transferable currency, or an automatically exempt payment instrument.
Charging may apply per message or by call duration according to the terms displayed for that feature. A successfully saved and available chat message is not a guarantee that the expert will read it, answer, or receive a push notification. Call charging and delivered service should be assessed using relevant session records.
These Terms do not impose a paid-coin expiry period. Any promotion, bonus credit, refund condition, or feature-specific condition must be disclosed when offered, comply with applicable law and platform rules, and respect existing purchases.
Razorpay, Cashfree, or an applicable store/payment provider may process a purchase. Do not assume every transaction is controlled by an app store or that every coin purchase qualifies for an external-billing exemption. Subscription or automatic-renewal terms apply only if such a product is actually offered and clearly accepted.
5. Billing errors, refunds, and interrupted sessions
Report duplicate charges, missing credits, incorrect charging, or undelivered paid interactions to hearsidesupport@gmail.com, with the account and transaction/session identifier, time, amount, and a short description. Do not provide payment passwords or OTPs. A network timeout alone may not mean a paid message failed; a committed message may still be available.
For verified undelivered or incorrectly billed interactions, the applicable coin balance will be corrected. Cash refunds are assessed under applicable law and the relevant provider process. Submit a billing request for review; corrections are not guaranteed to be automatic.
An expert ending an abusive session, a disappointing but delivered conversation, and a technical delivery/billing failure are different situations. Review the actual service and charge rather than treating all complaints as identical. Mandatory refund, consumer, unauthorised-payment, and statutory rights are preserved; there is no blanket “all purchases are non-refundable” waiver.
6. Content ownership and limited permission
Participants retain rights they hold in their profiles and conversation content. Share only material you are lawfully entitled to share and respect the other person’s privacy, image, voice, intellectual property, and confidentiality. Experts are participants for this purpose, not an exception to content protection.
You grant a non-exclusive licence limited to hosting, transmitting, storing as disclosed, displaying to intended recipients, and proportionately processing content to deliver the service, handle safety or support complaints, or comply with law. Providers may perform the necessary processing on the operator’s behalf. This licence does not waive applicable privacy or consent requirements.
This service licence does not grant unrestricted promotional rights over private conversations or identity documents. Public-profile promotional use requires appropriate permission. Deletion and the end of the licence remain subject to lawful preservation of relevant records and intended-recipient copies. The Privacy Policy describes current analytics and recording practices.
Hearside’s brand, software, site design, and other protected materials remain owned by the operator or licensors. Do not scrape, copy, interfere with, or misuse the service, subject to exceptions and rights that the law permits.
7. Recording and confidentiality
The Privacy Policy explains selected-call recording for safety and complaint review, team access, and normal 30-day retention. These Terms do not supply retrospective consent or remove a consent or notice requirement that applies under law or platform rules.
Participants must not covertly capture or redistribute conversations, solicit private recordings, or disclose another participant’s identity information. An ordinary conversation is not a professional privileged or legally guaranteed confidential relationship; nevertheless experts and the operator have the confidentiality and data-handling responsibilities described in the applicable rules.
8. Expert Terms: engagement and eligibility
This expert annex supplements the general Terms for approved experts when presented and accepted through the applicable expert arrangement. Existing separately accepted commercial terms may supplement these conditions, subject to mandatory rights.
Experts are engaged directly as independent experts under their applicable arrangements. An expert label does not itself guarantee employment, fixed income, working hours, professional qualifications, or an agency relationship. Legal status depends on the actual arrangement and applicable law; these Terms do not override worker rights.
Experts must be 18+, provide accurate eligibility, identity/tax and payout details when lawfully required, control their own approved account, and comply with proportionate checks. Verification labels must not falsely imply background checks, professional qualifications, or verified age eligibility.
9. Expert Terms: conduct and confidentiality
Experts must follow the Community Guidelines, refuse prohibited requests, respect a participant’s choice to end a session, accurately describe availability, and protect information learned through conversations. Do not exploit vulnerability, prolong calls deceptively, make false relationship promises, solicit off-platform payments, sell participant information, or permit another person to perform through your account.
Experts must not offer intimate services or explicit content or market ordinary conversation as therapy or another regulated service. Experts may end unsafe sessions and seek protection from abusive users. Appropriate review must protect both parties rather than automatically favouring the paying user.
Cooperate with lawful, proportionate complaint, tax, fraud, and settlement inquiries. Do not create fake sessions, self-payments, collusive recharges, false payout details, or recordings outside the permitted process. Maintain confidentiality after the engagement ends, subject to lawful reporting and disclosure obligations.
10. Expert Terms: earnings, TDS, payouts, and holds
Rates, eligible activity, charging and earning units, payout methods, thresholds, and other commercial conditions are governed by the information shown or agreed in the expert commercial arrangement. Displayed potential earnings are not a guarantee. Do not infer rates or payout times from another expert’s arrangement.
Expert earnings may be subject to applicable TDS and other lawful deductions. The relevant tax basis, records, and certificates should be provided as required. Experts must supply accurate tax/payout information and remain responsible for their own tax obligations, without relieving the operator of obligations that apply to it.
Legitimate accrued earnings are preserved on suspension or termination. Fraud-related, disputed, reversed, chargeback-related, or legally restricted amounts may be adjusted or held on a documented basis with proportionate review. Unrelated legitimate earnings are not automatically forfeited because an account is restricted.
Experts may question an earning calculation, payout failure, deduction, or hold at hearsidesupport@gmail.com. Failed or reversed transfers require reconciliation. Payout timing depends on the applicable arrangement and provider; these Terms do not guarantee a universal 2–4-hour payout time.
11. Moderation, termination, and appeals
The operator may take proportionate action for breaches, safety risks, fraud, or legal requirements, including removing content, restricting features, ending sessions, limiting expert privileges, suspending or closing accounts, and preserving relevant evidence. Urgent serious risk may require action without advance notice; where lawful, reasons and a review route should be available.
Request review at hearsidesupport@gmail.com, identifying the decision and relevant context. Account closure does not automatically cancel purchases, erase mandatory refund rights, extinguish legitimate expert earnings, or eliminate lawful retention requirements. Users may request deletion through the published support route.
Review procedures must comply with applicable statutory complaint timelines and appeal rights. No clause prevents lawful complaints to a regulator, competent authority, consumer forum, court, police, or child-protection authority.
12. Service limitations and responsibility
The service depends on networks, devices, providers, and other participants. Availability, compatibility, the quality or accuracy of conversation, and a particular outcome cannot be guaranteed. This does not excuse billing errors, unlawful processing, failure to meet an applicable duty, or misleading statements about safety or privacy.
To the extent law permits, liability for remote or indirect loss may be limited. Mandatory consumer, privacy, statutory, and worker protections, and liabilities that cannot lawfully be excluded, remain intact. These Terms do not provide a blanket exemption for the operator’s own conduct.
A participant may be legally responsible for proven harm caused by their unlawful or rights-infringing conduct. Any contractual recovery must be lawful, proportionate to responsibility, and subject to appropriate notice and defence rights; a complaint alone does not establish liability or permit an automatic debit.
13. Applicable law, changes, and contact
These Terms are governed by Indian law and competent courts in Bengaluru, subject to mandatory jurisdiction, consumer forums, statutory remedies, and applicable protections elsewhere. They do not require arbitration or waive non-waivable rights because a participant is abroad.
Material changes will be notified and accepted where required before taking effect. Price changes and new recording or marketing uses remain subject to applicable disclosure and consent requirements. The published last-updated date identifies this version.
Contact Hearside Support at hearsidesupport@gmail.com for grievances, privacy and child-safety concerns, account support, billing, or expert questions.
hearside